Shipping Policy

Last updated: May 17, 2026

This Shipping Policy applies to orders placed at www.penelopeluz.com. The seller is PENELOPE LUZ INDIE BRAND, LLC (the "Seller", "we", "us"). The Penelope Luz brand and our nail polish are made in Brazil.

By placing an order you accept this Shipping Policy and our Terms of Service.

1. How shipping works

Because we do not yet hold inventory in the United States, your order moves through two legs:

  1. International leg (Brazil → US) — production and batch shipment to our US receiving point, including all import duties and customs fees. This cost is already included in the product price. You will not be billed separately.
  2. Domestic leg (US → you) — USPS shipment from our US dispatch in Mobile, Alabama, to your address. This cost is calculated at checkout based on your shipping address and chosen USPS service.

For the full monthly cycle, see How Our Store Works.

2. Ordering window and timing

Phase Days of the month
Ordering window (checkout open) 1 – 15
Production in Brazil 16 – 18
International batch shipment 18 – 25
Domestic USPS shipping 25 – end of month

Expected arrival: Orders placed during days 1 – 15 are typically expected to arrive in the early part of the following calendar month. Timing is not guaranteed. Customs clearance and carrier delays are outside our control.

3. Where we ship

We ship only within the United States, and only to addresses that can be reached by USPS ground / land delivery.

Included: Addresses in the contiguous United States (the lower 48 states) reachable by ground USPS service.

Not included (we cannot ship to):

  • Alaska and Hawaii
  • US territories (Puerto Rico, US Virgin Islands, Guam, American Samoa, Northern Mariana Islands)
  • APO, FPO, and DPO military addresses
  • Any address that USPS can only reach by air transport
  • PO boxes that USPS cannot serve via ground delivery
  • All international addresses outside the United States

If your shipping address is not eligible, your order will be cancelled and refunded. See Refund & Returns Policy.

4. Shipping cost and what is included

  • Product price includes: the polish itself, production in Brazil, international fulfillment to our US receiving point, and all import duties and customs fees on the international leg.
  • Domestic shipping is not included in the product price. It is calculated at checkout based on your address, package weight, and the USPS service available.
  • Applicable sales tax is calculated at checkout based on your shipping address.

You will not receive a separate customs invoice from us or from the carrier.

5. Tracking

  • International batch (Brazil → US): monitored internally by us. We will email affected customers if there is a material delay. We do not currently provide per-customer tracking for this leg.
  • Domestic (USPS to your door): you receive a USPS tracking number by email when your order ships.

6. Delays

All times are estimates only. We are not liable for delays caused by:

  • Customs clearance
  • Shipping carrier handling (FedEx for the international batch, USPS for the domestic leg)
  • Weather, strikes, holidays, or other events outside our control
  • Incorrect or incomplete shipping addresses provided at checkout

7. Lost or delayed batch shipment

If the international batch is delayed materially beyond the expected timing, we will email affected customers with an update.

If FedEx officially reports the batch as lost, we will produce and ship a replacement batch at no extra cost to you.

If part of an order is missing from the batch on arrival (some items found, some not), you may choose:

  • A refund for the missing items, or
  • A replacement for the missing items in a future batch (when production allows).

For damaged, leaked, or broken bottles on arrival in the domestic leg, see Refund & Returns Policy.

8. Title and risk of loss

Title and risk of loss for the products pass to you when the products are transferred to USPS at our US dispatch location in Mobile, Alabama, for delivery to you.

9. Address accuracy

You are responsible for providing a complete and accurate shipping address at checkout. If an order is returned to us because of an incorrect or undeliverable address, we will contact you to arrange reshipment; you may be responsible for the additional shipping cost.

10. Contact

Questions about shipping should be sent to contact@penelopeluz.com.

See also: How Our Store Works · Refund & Returns Policy · FAQ