Contact
We reply within a few business days. You can use the form below or email us directly at contact@penelopeluz.com. We do not offer phone support.
When writing about an order, please include:
- Your order number
- The email address used at checkout
- A clear description of your question or issue
- Photos if something arrived damaged, leaked, or is missing from your shipment
US correspondence address (not a retail location)
PENELOPE LUZ INDIE BRAND, LLC
7345 West Sand Lake Road, Ste 210 Office 7916
Orlando, FL 32819
United States
Penelope Luz nail polish is made in Brazil. After production, orders ship to you domestically via USPS from our US dispatch in Mobile, Alabama.
Many common questions are answered on our FAQ and How Our Store Works pages. Full policies are linked in the footer.
